FAQs

Frequently Asked Questions

What sort of produce do you source and from where?

We source fresh fruits and vegetables that are great to eat, but are thrown away due to their "imperfect" appearance or a surplus production. Think of an apple orchard that picks their harvest, they sort and grade through the product, and in the process, accumulate a volume of apples that don't meet strict cosmetic standards of retail stores often based on size, shape, symmetry, or colour.

This is where Odd Bunch steps in. We source at a fair price and pass it on to you to create the most impact possible. We work with a number of farms, greenhouses and distributors in SW Ontario and Lower Mainland BC to procure produce all year round. JP Gladstone Farms in Blenheim, ON and Shadow Produce Family Farm in Chilliwack, BC are just two examples of our partners.

What comes in a harvest?

Each week we seek out a wide variety of fruits and vegetables that may be either imperfect in appearance or are part of a surplus harvest. We do this through our network of growers, including farmers greenhouses, as well as partner distributors. With Odd Bunch, you can choose from 7 preset box types. As the produce market is volatile, selections vary week to week, however, you can count of getting your staples like tomatoes, cucumbers, and peppers more often than not.

We update our Weekly Harvest on our website and socials every Monday at approximately 2:00pm. The Weekly Harvest applies to orders that are shipping that week between Wednesday - Sunday. If you have signed up after the weekly deadline, you will receive the following week's harvest.

Can I customize my harvest?

Yes! You can customize your box by submitting a request on our Substitutions page between Monday at 2:00pm and 5:00pm the day before your delivery. With that said, each box is curated carefully to maximize both variety and our food waste recovery efforts. With our set boxes, you are diverting from 10-15 pounds of food from ending up in landfills or from being used for subpar purposes (in which case, farmers will only be compensated a fraction of what they should for perfectly good produce).

We understand if you have allergies or if there are certain items that you are not a fan of - we don't want you to end up wasting any fruits or vegetables either. You are able to make 1 substitution for free each week and additional substitutions cost a small fee. For more details on customizations, please visit our Substitutions page.

Where do you deliver?

Check if we deliver to your area here.

When do you deliver?

If you have signed up before the weekly order deadline of Tuesday at 11:55pm Eastern Time or 8:55pm Pacific Time, you will receive your order within the same week. If you signed up after the weekly deadline, your first order will be scheduled for the following week. You can check your delivery day by entering your postal code on our Delivery Area page.

All deliveries are typically made between 12:00pm and 8:00pm local time. The exact time of delivery cannot be specified, as we optimize deliveries within your neighbourhood in order to minimize our carbon emissions and negative environment effects.

Our delivery team will provide you with the most accurate delivery window possible on the day of delivery, as long as we have your phone number on file. We will ring your doorbell or knock upon arrival, unless requested otherwise.

Do I have to be home to accept the delivery?

No! We understand that your time is precious and shouldn’t be wasted waiting for your box to arrive. Nonetheless, it makes it easier for our delivery team if you are home and ensures your produce remains at peak freshness. You can also leave a cooler outside to keep your produce as fresh as possible if you like, although this is not required.

Do you deliver to apartments?

Yes, we deliver to apartments, as long as you are able to provide us with the necessary information to complete a delivery in your building. This includes your apartment or unit number, as well as buzzer or entry code, where applicable. If you have additional delivery instructions, you can add them to your account within "Manage Subscription". If we are unable to connect with you or gain access to your building at the time of delivery, your box will be left in the intercom or lobby area and a proof of delivery will be sent to you. We do not take responsibility of any theft that occurs as a result and encourage you to collect your box promptly after the delivery is made.

What sort of produce do you source and from where?

Do I have to be home to accept the delivery?

What is your billing process like?

All of our orders go through our online website platform, Shopify Payments. We accept all major debit cards, credits cards, Apple Pay, Shop Pay and Google Pay. Your information is kept completely private, encrypted, and safe in our system. Please note that our website is 256 SSL Secure and PCI DSS compliant.

Can I cancel at any time?

Yes, as long as you cancel before the order deadline of Tuesday at 11:55pm Eastern Time or 8:55pm Pacific Time, you won’t be charged for the upcoming week. If you feel there was something wrong with a previous box or encounter any issues whatsoever, we encourage you to contact our team at help@oddbunch.ca, as we would love to make it right before you decide to cancel.

How will I know what's coming?

We update our Weekly Harvest on our website and socials every Monday at approximately 2:00pm. The Weekly Harvest applies to orders that are shipping that week between Wednesday - Sunday. If you have signed up after the weekly deadline, you will receive the following week's harvest.

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FAQs

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