Privacy Policy

Privacy Policy for Odd Bunch
Effective Date: May 16, 2022
Last Revised: July 1, 2024

Odd Bunch ("we," "us," or "our") is committed to safeguarding your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide through our website (www.oddbunch.ca) and services. We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and provincial laws such as Quebec’s Act Respecting the Protection of Personal Information in the Private Sector and British Columbia’s Personal Information Protection Act (PIPA), where applicable.
  1. Information We Collect
    - Personal Information

We collect personal information to provide and enhance our services. This includes:

  • Name, contact information (email address, phone number, delivery address)
  • Payment details (credit card or other payment methods)
  • Account details (order history, login credentials, preferences)

    - Non-Personal Information

We gather non-identifiable data such as:

  • IP address, browser type, and operating system
  • Website usage statistics (e.g., pages visited, time on site, referral sources)
  • Interactions with marketing materials and advertisements

    - Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to improve user experience, analyze site performance, and deliver targeted advertisements.

  1. How We Use Your Information

We use the information collected for the following purposes:

  • Service Delivery: To process orders, facilitate payments, manage deliveries, and handle inquiries.
  • Marketing and Advertising: To personalize communications and advertisements on platforms such as Facebook, Instagram, TikTok, and Google.
  • Analytics and Optimization: To monitor performance, refine our services, and develop data-driven strategies.
  • Legal Compliance: To meet regulatory obligations and respond to legal requests.
  1. Sharing of Information
    - Third-Party Service Providers

We share information with trusted service providers, such as:

  • Payment processors for secure transactions.
  • Delivery partners for efficient logistics.
  • IT and cloud service providers for data storage and website functionality.

    - Advertising and Marketing Platforms

We may share limited personal information with third-party platforms, including Facebook, TikTok, Instagram, and Google, to enhance ad targeting. Data shared is often anonymized or hashed to maintain privacy. These platforms operate under their own privacy policies, which users are encouraged to review.

         - Legal Obligations and Business Transfers

We may disclose information:

  • To comply with legal requirements or court orders.
  • During business restructuring, such as mergers or acquisitions.
  1. Provincial Privacy Law Compliance

Odd Bunch complies with federal and provincial privacy laws, including but not limited to:

  • PIPEDA: Governs personal data protection across Canada.
  • British Columbia’s PIPA: Focuses on personal data management for organizations operating in BC.
  • Quebec’s Act Respecting the Protection of Personal Information: Mandates stricter data protection standards in Quebec.

We ensure data protection aligns with the most stringent applicable provincial laws.

  1. Data Security

We employ robust technical and organizational measures to protect your information, including:

  • SSL encryption for data transfer.
  • Secure data storage with limited access to authorized personnel.
  • Regular audits and updates to our security protocols.

Despite these measures, no system is entirely secure. By using our services, you acknowledge and accept this inherent risk.

  1. Retention of Information

We retain personal information only as long as necessary to fulfill its intended purpose or comply with legal requirements. Marketing data is retained until you opt out, and payment details are stored securely only as long as required.

  1. Your Rights

Under Canadian and provincial privacy laws, you have the right to:

  • Access: Request details of the personal information we hold about you.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request data removal, subject to legal or operational retention requirements.
  • Marketing Preferences: Opt out of marketing communications or targeted ads.

To exercise these rights, please contact us at the details below.

  1. Your Privacy and Advertising Risks

We use third-party platforms for targeted advertisements. While these platforms are bound by their own privacy policies, we take precautions to minimize risks:

  • Sharing anonymized or hashed data.
  • Regularly reviewing compliance with privacy laws.
  • Offering users the ability to opt out of targeted advertising.
  1. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If we discover that such information has been inadvertently collected, it will be promptly deleted.

  1. Updates to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The most recent version will always be available on our website, with the "Effective Date" noted at the top.

  1. Contact Us

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact:

Odd Bunch
Email: help@oddbunch.ca

By using Odd Bunch’s services, you agree to the terms outlined in this Privacy Policy, and we commit to protecting your data while delivering exceptional value.